OVERVIEW

Our products are manufactured to order. Every time a client requests a product from us, we manufacture it exclusively for them. Therefore, unless the product has manufacturing defects, returns or refunds will not be possible due to regret. With on-demand production, everything is made to order, which generates less waste than in conventional manufacturing.

Sometimes the product may have a certain smell of acetic acid (vinegar), due to the natural pigments used in its manufacture. This smell disappears in the first wash. Therefore, we recommend that you wash the garment before using it for the first time.

Any claims for misprinted, damaged or defective items must be submitted within 30 days of receipt of the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims considered to be our error are covered by us.

If you notice a problem with the product or anything else in your order, please send us a problem report.

Before returning any product we recommend that you contact us as we do not refund products due to buyer’s remorse.

Notification to EU consumers: According to article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, it is not provided for the right of withdrawal:

1. for the supply of goods manufactured to the consumer’s specifications or clearly personalized.

2. for sealed products that were unsealed after delivery and are therefore not suitable for return for health protection or hygiene reasons.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

In order to process the return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned defective item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

  • Refunds late or not received.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is issued.

If you have done all this and still have not received your refund, please contact us at diving@leonmarino.es.

 

CHANGES

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at diving@leonmarino.es

 

SHIPPING AND RETURNS

You will be responsible for paying your own shipping costs to return your item.

Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Defective or damaged product must be shipped to the return address that appears on the package you received.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

 

DO YOU NEED HELP?

Contact us at diving@leonmarino.es for questions related to refunds and returns.